Ricolex Pipes – Legal & Policy
Ricolex Polymers Pvt. Ltd. (“Ricolex”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.ricolexpipes.com or interact with us online.
When you interact with our website, fill out forms, or make purchases, we collect information such as your name, phone number, email, address, and preferences solely to provide you with better service.
We do not share or sell your personal data to third parties. Your information is securely stored and used only to process orders, communicate updates, and improve our services.
You may opt out of communications at any time. For more information, contact: Email : ricolexpipes@gmail.com
Information We Collect
We may collect the following information from you:
Contact Information – name, email address, phone number, business details.
Dealer Enquiry Details – location, company name, nature of business.
Technical Data – IP address, device information, and browsing behavior via analytics tools.
Communication Data – messages and attachments submitted through our forms.
How We Use Your Information
We use your data to:
Respond to your product and dealer enquiries.
Share product updates, offers, and marketing information (if opted in).
Improve our website performance and user experience.
Comply with applicable laws and regulations.
We do not sell or rent your personal data to third parties.
Terms and Conditions
Terms and ConditionsBy using www.ricolexpipes.com or purchasing from us, you agree to the following terms:
Eligibility: Distributors and buyers must be above 18 and legally allowed to enter contracts.
Product Use: Ricolex Pipes are to be used as per recommended industrial and plumbing standards.
Payment: All payments made via Razorpay are 100% secure.
Pricing: Prices listed are inclusive of applicable taxes unless mentioned otherwise.
Intellectual Property: All content, trademarks, and visuals on this website belong to Ricolex Polymers.
Cookies and Tracking
Our website may use cookies and similar technologies to:
Understand user behavior and improve site performance.
Track traffic using tools like Google Analytics.
Personalize content and marketing.
You can control cookies through your browser settings at any time.
Data Protection
We use secure systems and follow industry best practices to ensure your data is protected against loss, misuse, and unauthorized access.
Third-Party Services
We may use trusted third-party services to operate our website and marketing activities, including but not limited to:
Google Analytics (traffic tracking)
Meta / Facebook Pixel (advertising)
These services follow their own privacy policies, which we encourage you to review.
Your Rights
You have the right to:
Access and review the personal data we hold about you.
Correct or update your information.
Withdraw consent to receive marketing communication.
Request deletion of your data, where applicable.
To exercise these rights, contact us at privacy@ricolex.com.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
Contact Us
For questions, concerns, or data requests, please contact:
Ricolex Polymers Pvt. Ltd.
Mysuru, Karnataka
privacy@ricolex.com
+91 9902095009
Cancellation & Refund Policy
Cancellation & Refund PolicyWe offer a simple 24-hour cancellation window for your order. Once the sample kit or product has been dispatched, cancellations are no longer possible.
Refund Policy:
Refunds will be processed only if the order is canceled within 24 hours or if the product received is damaged or defective.
Refunds will be processed within 7 working days to the original payment method.
To request a cancellation or refund, contact:
orders@ ricolexpipes@gmail.com
+91-9902095009
Shipping & Delivery
Shipping & DeliveryOrders are processed within 48 hours of confirmation.
Sample kits and pipe products are shipped via reliable courier partners and typically delivered within 4–7 working days.
Tracking details are shared once the product is dispatched.
For large or distributor orders, delivery timelines and logistics will be discussed individually.
We currently ship across Karnataka, Telangana, Andhra Pradesh, and are expanding.
Need Help?
Contact our support team:
ricolexpipes@gmail.com
